Traveloka Overcharged Me Nearly Triple the Advertised Flight Price:
I am writing to formally express my deep dissatisfaction with my recent experience using the Traveloka platform.
When I booked a flight from Padang (Indonesia) to Coimbatore (India) with a stopover in Singapore, the advertised price shown on the Traveloka website was USD 165. However, upon payment, not only was I charged in an unexpected currency (Malaysian Ringgit or Thai Baht, instead of USD), but the amount charged was nearly three times higher — over USD 500.
I immediately contacted Traveloka to request an explanation and a refund for the excessive amount charged. Unfortunately, my refund request was denied. Their only response was that flight prices are volatile, which I understand — to a certain extent.
However, I must stress that no legitimate fluctuation in airfare should result in a 300% increase from the initially displayed price. This is neither reasonable nor acceptable.
I feel cheated, misled, and financially harmed by Traveloka. What was shown to me was one price, and what was ultimately charged was far more — with no clear or fair explanation. This experience has caused me significant stress and financial damage.
I request a full and fair investigation of this matter, a refund of the overcharged amount, and transparency from Traveloka to ensure no other customer goes through the same experience.
Sincerely,
Fernando Sciamarelli
3 days ago
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