Traveloka Reviews

"Friendly, excellent service"

"I rarely leave negative reviews, but my recent experience with this travel agency has left me deeply disappointed and frustrated.\r\n\r\nI\u2019m writing this review to share an extremely distressing experience I had with Traveloka involving a recent international flight booking with Qantas. I hope it serves as a cautionary tale for others who may be considering using their services.\r\n\r\nI booked a flight departing 7 May 2025 at 2100 hours (QF-292) via Traveloka. To my shock, when I arrived at the airport, Qantas staff informed me that this flight was scheduled to depart two days later, on 9 May 2025. I was denied check-in and boarding access due to having inaccurate flight details provided by Traveloka. \r\n\r\nUpon further clarification, the Qantas team explained that the flight had long been changed to QF-82, a detail which was somehow never updated or reflected by Traveloka. Even worse, I had received a \u201creminder email\u201d from Traveloka shortly before travel, reaffirming the incorrect departure date of 7 May.\r\n\r\nThe only reason I managed to board the plane was due to my own persistence in escalating the matter to Qantas management at the airport. Meanwhile, all attempts to reach Traveloka in real-time failed. Qantas staff themselves expressed disbelief that such a serious error could come from a booking agency\u2014and emphasized that only Traveloka had the authority to resolve the issue.\r\n\r\nThis ordeal caused tremendous anxiety, emotional distress, and disruption. I had already started rearranging my accommodation and itinerary in New Zealand, thinking I would miss my trip entirely.\r\n\r\nTo make matters worse, when I wrote to Traveloka requesting an explanation and compensation, their response was deeply unsatisfactory. They refused to take responsibility, stating that flight changes are not routinely communicated by Qantas to them - yet nowhere did they warn customers of this or advise independent verification. Instead of providing clarity, they continue sending reminder emails with outdated or incorrect information, compounding the confusion.\r\n\r\nThey ultimately denied any compensation, on the grounds that I \"managed to board the flight\" and that the schedule \"remained in line with the original booking\" - which is simply untrue and misses the point entirely.\r\n\r\nTo top it all off, they made the same mistake again in a follow-up \u201creminder email\u201d dated 18 May 2025 (ie a day before the scheduled flight), listing incorrect flight numbers for my return trip.\r\n\u2022\tTraveloka stated: AKL\u2013SYD at 0600 on 19 May via QF-140 and SYD\u2013SIN at 1020 via QF-291 \u274c\r\n\u2022\tActual itinerary: AKL\u2013SYD at 0600 on 19 May via QF-140 and SYD\u2013SIN at 1020 via QF-81 \u2705\r\nThis demonstrates a pattern of negligence, not a one-off issue.\r\n\r\nAs a paying customer who entrusted them with something as important as international travel arrangements, this experience has been both disappointing and disillusioning. I\u2019m sharing this in hopes of hearing from others who may have had similar experiences. At what point do repeated errors and complete lack of accountability become unacceptable? This is poor service, inadequate support, and a deeply flawed operational system that deserves scrutiny.\r\n\r\nWould you trust a travel platform that can\u2019t even guarantee the accuracy of your flight details?"

"Bumps up price on checkout with no reason"

"They are SCAMMERS!!!Do not dare to book with this website nor their app. Please do not try to go through, this is so hassle. It's the wrong flight that they published versus what has been published through the airlines website. I chose the 2PM flight from their website, and when I checked my confirmed booking through the airlines website it's a DIFFERENT FLIGHT TIME. They won't refund the full amount I have paid for, even if I just made and contacted their customer service in less than 6hrs from the time of booking. Its a NO BRAINER for a Supervisor named Ryan to say they will need to do \"investigation\" when clearly they can compare right away the booking that they have versus the confirmed booking through the airlines website using manage my trip. ITS CLEARLY A SCAM!!!!!! If there's a NO STAR, I'll choose no Star as my review rating."

"They are SCAMMERS!!!Do not dare to book with this website nor their app. Please do not try to go through, this is so hassle. It's the wrong flight that they published versus what has been published through the airlines website. I chose the 2PM flight from their website, and when I checked my confirmed booking through the airlines website it's a DIFFERENT FLIGHT TIME. They won't refund the full amount I have paid for, even if I just made and contacted their customer service in less than 6hrs from the time of booking. Its a NO BRAINER for a Supervisor named Ryan to say they will need to do \"investigation\" when clearly they can compare right away the booking that they have versus the confirmed booking through the airlines website using manage my trip. ITS CLEARLY A SCAM!!!!!! If there's a NO STAR, I'll choose no Star as my review rating."

"SCAM SCAM SCAM! Do not book with Traveloka. They will give you a certain price and once you have entered all your personal details the price will jump THREE TIMES higher. This is not just random: this is everytime no matter which flights you go for! We tired 4 different flights to prove this! It\u2019s a waste of time and energy. STAY AWAY"

"I am very disappointed with the performance of the Traveloka app. The app often crashes at very crucial moments, such as when I tried to complete a ticket booking yesterday when I was going to Melbourne. This didn't happen once or twice, but repeatedly, and it was very annoying. It seems like this app is not well optimized for different types of devices. Please improve the app's performance and make it more stable, especially when used for important transactions."