❌ Terrible customer support and unethical refund policy I made a simple booking mistake and contacted Traveloka within minutes to correct the destination. Despite being a Platinum customer, they refused to offer any flexibility or goodwill. They insisted on keeping 25% of the total fare — even though no service had been used and the mistake was immediately reported. I was passed around to more than 4 different support agents, and all of them just repeated the same scripted answers. Not a single one was willing to escalate the issue or connect me with a senior person. It was clear they had no real intention to help. This is not the first time we’ve lost money because of Traveloka’s rigid and inflexible refund/change policies. Other platforms like Trip.com provide free cancellations and genuinely care about customer satisfaction. I do not recommend using Traveloka. If you value fairness, flexibility, and proper service, choose another platform. I will never use Traveloka again and will strongly advise others to avoid it too.