I’ve been a Traveloka user and recently booked a flight through the platform. Shortly after booking, I discovered the exact same flight at a significantly lower price on another travel site. I reached out to Traveloka support, politely requested a cashback or any form of goodwill compensation, and even provided clear evidence of the price difference. Unfortunately, despite multiple follow-ups, I was told there would be no compensation—not even Traveloka Points or a small voucher. As a long-time customer, I was really disappointed by how this was handled. I’ve always appreciated Traveloka’s convenience, but after this experience, I’m strongly considering other platforms for future bookings. I hope Traveloka will reconsider how they treat genuine customer feedback going forward