I had booked tickets through this agency and everything seemed okay until I needed to reschedule my ticket. The conditions of my rescheduling was that I could do so at no extra cost up to 1 hour before the actual flight, as I had paid extra for that specific ticket. However, once I asked for a reschedule, they asked me to pay roughly an extra $140 and that they could only process this in Indonesian Rupiah because their system was not working and that I needed to have an Indonesian bank account. The fact that they have asked me to pay an extra $140 when the ticket itself only cost $96 and buying a new ticket from the same website was only going to be $76 was just pathetic. Also, I am from Australia and don't have an Indonesian bank account, how was I supposed to make such payments? I contacted them via phone and email many times and never could they understand what I asked nor could you understand a word they said as their English was very limited. This had been going for 4 days and nothing had happened. I therefore, asked them to just refund me the ticket, whatever of it they could. Bu this couldn't be processed in time as they kept back and forth with emails. Finally, after my original flight had taken off, they send me an email to say "sorry we can no longer process your claim nor refund your ticket because your flight has taken off. Never again! It's not the amount of money I have lost, but rather the trust and play around they did with me.