Do NOT trust Traveloka or ever, ever through them. Etihad canceled our flight due to the coronavirus and we are eligible for a partial refund, but after many weeks we discovered that Traveloka never even submitted our refund request to Etihad. At the end of the valid period Traceloka will sumbit the refund request and keep all the money to themselves. We have filed a complaint with the Ministry of Tourism and in the small claims court here in Malaysia. Avoid traveloka at all cost if you want a smooth travel. You may have to pay a little more by boking directly through the airline but this is nothing compared to loosing your entire money, in addition to the stress you will feel should the airlines reschedule their flights especially during this uncertain times--