Trip.com are liars they are very frustrating company to deal with I sent all documents regarding my ticket name change they said they are processing still 3 weeks on going I contract virgin they said it's free of charge but as I booked through trip.com I have to wait virgin promptly sent trip.com all details regarding the name change but trip.com are dragging this out they said it be resolved in 72 hours then another 24 hours then another 72 hours then another 48 hours I fly soon what a horrendous DISGUSTING treatment from them lies and more lies this company as cause nothing but stress and anxiety to me think twice before booking