Booked a return flight and they sent tickets for a completely different departure time and airport for the outbound flight than we chose. Spent hours on the phone with customer service who put the blame on us for selecting the wrong flight when we had checked the flights multiple times on the booking page before payment. Clearly a technical issue or bug on their system which they are refusing to admit. Obviously unable to provide evidence as the issue is within their system! Looking at reviews here over the past few days, it looks like other customers have experienced the same issue. This has caused unnecessary stress and wasted time.
10 months ago
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