Please avoid Trip.com at all cost! I booked flights along with travel insurance knowing that the flights were nonrefundable, which I am not even sure how that is a thing. The insurance was very misleading. I believed that the insurance would cover me should I need to cancel my flight. I received the policy after the insurance had been purchased and it was only then that I was able to see what was covered, which isn’t a lot. I did have to cancel my flight, I filed a claim with the insurance and my claim was denied because the insurance co claims my reason for cancellation does fit into the events covered. So now not only am I out the $ for my flight but also the $ for the insurance that I purchased for apparently no reason. I have contacted customer service on numerous occasions and they do not provide any support. This company does not have any integrity and I will not be using them in the future. I will be reviewing them on all platforms available to me to get the word out and save others from this unfortunate experience.