Second worst experience with Trip.com. Their customer service is comparable to a bus station at the edge of a remote terminal. They canceled my flight once in 2017 at the last moment, putting me in a very difficult situation, and now they’ve done it again. They canceled my flight; I requested a reschedule, they rescheduled it, and then they rejected the reschedule. I asked for a refund, and they said it would take 15 days! My recommendation: travel by boat if you must, but don’t book with Trip.com.
3 months ago
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