I mistakenly entered the wrong date for my stay, three weeks in advance. Despite the no-cancel policy, Trip refused to cancel the booking and issue a refund, forcing me to pay for an unnecessary room.
Given the ample lead time, an exception should have been made. The call center's location outside the UK led to delayed responses and callbacks, exacerbating the issue.
I will not use Trip again, as other agents would have shown more understanding and logic.
1 month ago
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