There was a situation with one of my flights in Thailand. We were three passengers out of which two passengers flight need to be rescheduled and 1 needed to be cancelled due to the airline making changes in the original bookings. When I tried to talk with Trip.com to manage my bookings, the advisor did not communicate to me things clearly and now I have to bear the brunt of it highly unsatisfied. I have been a customer of Trip.com for more than 12 years did not expect this kind of unprofessionalism from them.
21 hours ago
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