Booked a non-refundable stay at a Napa Valley vineyard resort when wildfire smoke disrupted travel. The platform’s "Natural Disaster Protection" policy triggered automatically based on local air quality alerts. I submitted CalFire’s regional advisory through their emergency portal—no phone calls needed. Full refund ($1,872) processed in 72 hours including resort fees. Competitors offered credit only. Confirmation email included rebooking offers for later dates. Demonstrated real empathy when unforeseen crises hit domestic travel.
2 days ago
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