I've spent over 2k€ on this platform for our trip into China this month and most of the time, the process is quick but not fluid or clear. We've bought train tickets, eSims and tickets for attractions. For a particular ticket bundle (a 2-person entry) to a Safari Park in Guangzhou, the platform made me think that I have to insert all travellers' name for that ticket because at the checkout page, it was written under the date selection : "To enter the park, you must present one of the following 3 identification documents: 1. Hong Kong/Macao Special Administrative Region Home Visit Permit/ID Card/Passport; 2. Mainland Travel Permit for Taiwan Residents or Residence Permit for Taiwan Residents of the People's Republic of China; 3. Overseas nationality passport." China is strict with ID and we wanted to make sure that everyone’s ID is registered. However, at checkout, I can only insert 1 person's name for every ticket bundle. I.e., if I bought 5 ticket bundles, I can only insert 5 people’s name, not 10. As it not written that one name is sufficient anywhere in the checkout page, naturally, I thought that I had to add quantity to 10 for the number of entrance tickets in order to register 10 names. We only realised that we have bought tickets for 20 people before entering the Safari park! So, we have spent 280€ in extra due to unclear, incomplete or omitted information. This is a borderline fraud. Either intentionally or not, this is a UX mistake. Not only they wouldn't admit it, they proposed only to refund 15% of the extra money spent. Never again. Such misleading UX system from a Singapore-based company, anyone would have least expected it. So disappointing. Better to go to booking.com or tripadvisor where they are more serious about customer UX and service.