An absolutely disappointing experience. Zero personalized attention, no contact with the airline, and practices that I consider deceptive. I felt scammed. I bought a ticket that included checked baggage, but due to changes made by the airline (not me), I was forced to accept a new flight that didn't suit my needs as the only alternative, in addition to paying a difference of 166 euros. The most outrageous thing is that the new ticket was issued without checked baggage, even though the original one did include it. I will continue to report this situation to consumer protection agencies, social media, and any other available means. Of course, I will never use TRIP.COM or any other intermediary again. Airline policies are already abusive enough without having to deal with poor management by platforms like this. Booking No. 1321655030912361