Turo is litterly a hit or miss depending on the host I found a really good one who was reliable, respectful, and understanding, but sadly total customer service is pathetic. Recently I was in a car accident where I was hit by a cyber truck on the police report. It states that the cyber truck drove through the red light and also states that there was an eyewitness who happened to be the sergeant that was driving right behind him and witnessed him drive through the red light and hit me. Keep on me. I told us Toro gave them the police report but they lock my account because they say they’re doing an investigation to see who’s at fault how ridiculous is that after giving this company $4000 they should look at the police report and see clearly who’s at fault and it wasn’t me