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Anonymous
I am extremely frustrated with Uber Eats' customer service. When I encountered an issue with my order—specifically, I paid for something I didn’t receive—I called for help. Unfortunately, every time I reached out, they transferred me overseas to unskilled representatives who couldn't assist me in any meaningful way. All I received was a series of repetitive responses telling me that my case was "under review" and that someone would call me back. Days have passed, and I’m still waiting for a resolution. It feels like they just pass you around without actually solving anything. I paid for a service I didn’t get, and Uber Eats continues to delay or ignore my issue. This lack of support is incredibly disappointing, and I’m using their platform in the future.
6 months ago
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UberEATS has a 1.1 average rating from 9,384 reviews