I cannot believe how aggravating it is to make contact with this company. This is a publicly traded company! People are so stupid to tolerate this kind of behavior. I am not going to rant. It makes me look as stupid. I don't have a membership ( never will). It IS possible to contact them via chat (took me 45 minutes to search for a page that didn't have the "Chat with support" button grayed out). They have changed my address in their system to 2 numbers off, and refuse to fix it. I used them for a food delivery 3 days ago...How were they able to charge my credit card AND on an old, cancelled-due-to-fraud credit card??. Not a comfortable feeling. I spoke to a live person on the day of the delivery and they acted like it took an act of Congress to change it. They never did. I am thinking that might be how they are manipulating the credit card company. I am calling my CC company and informing them. BAD BUSINESS, UBER. People will figure it out. These are true statements, no B.S.. I think this is obvious by their rating here.