I will NEVER order from this company again and I wish I had looked at reviews before ordering. I mistakenly ordered from a merchant which was quite far from my house. First of all on their website you don't get warned when this happens 9as opposed to Deliveroo which does let you know. Secondly, I realised my mistake right after I placed my order and tried to cancel which is impossible to do on their website. I was asked to download the app which I did but by the time I downloaded the app the order had been accepted. I contacted Uber Eats which basically told me it was my responsibility to cancel in time. Even if I had been quicker in finding out how to cancel my order merchants tend to accept the order straight away which makes it impossible to cancel. Uber Eats charged me for the food.