Uber eats is scandalous and I will no longer use this feature. The driver was on Roosevelt island and drove no where near the pick up location. Food was ready per the restaurant for ten minutes and the driver was driving further away from the pick up location. Shame on Uber for not refunding my money and banning these people who are stealing from their customers. Went online to speak to a live agent and told me the same rhetoric about not cancelling and just chatting with them but the chat doesn’t provide assistance or even look into the matter. I hope Uber eats falls apart and they lose a lot of money in their business. What a shame. Most of the time the delivery people are not even who they are or what they say they drive. What a joke.