Title: Overpricing, Unauthorized Substitutions & Useless Customer Support I recently placed a grocery order through Uber Eats and was shocked by the price discrepancies and unexpected substitutions. According to the store receipt, my groceries totaled $43.64, yet Uber Eats charged me $61.37—an alarming $17.73 difference. For example: - Synergy Kombucha: The store receipt lists it at $2.50 per bottle (discounted from $4.49), while Uber Eats charged $5.05 per bottle—more than double the actual price. - Onion: The store receipt shows it at $0.32, but Uber Eats charged $1.45—for a very small onion! Additionally, Uber Eats substituted items without my approval. I never selected Brownie Duet Bites as a replacement for Madeleine, nor Josef’s Pita Bread for Stonefire Flatbread Mini Naan. To make matters worse, I placed this order immediately after a restaurant order, expecting free delivery as advertised. Before writing this review, I attempted to resolve the issue through Uber Eats support. However, the only way to voice concerns is via chat, where I was met with pre-scripted, robotic responses that did nothing to address the problem. The support feature is completely useless. Such pricing discrepancies, unauthorized substitutions, and poor customer service erode customer trust.