Another spectacular failure by Uber by not delivering a full McDonald's order AGAIN! To add insult to injury, their customer service team gives you this reply: Upon looking into the details of your order, in line with our policy, we're unable to provide a refund on this occasion. We appreciate this is disappointing and we know this isn't the answer you were expecting but hope you can understand the reasons for our decision. Upon asking about policy or terms and condition details this decision is based on, you get no further information. This happens all to often with Uber. Train your drivers to pick up the complete order or hand over the complete order, simple!