I haven't ordered from UberEATS in years and decided to do so a few days ago. I didn't realize they had my Florida address saved until I ordered, so I immediately canceled my order as I was in a completely different State. UberEATS refused to refund me even though I ordered at 10:27 and canceled at 10:28 claiming that the Merchant had "accepted" my order (these orders are automated so the merchant always "accepts" the order). Further, my receipt claimed I would not receive a refund because the restaurant had "already started my order" when they would not have had time to glance at the screen to see my order. I finally got through to a customer service manager and he at first tried to blame me for canceling the order before contacting uberEATS (I find this ironic as I thought this to be a natural way in "contacting" uberEATS especially since they have no customer service phone number). He said he "couldn't do anything" since it was just passed 48 hours (this was when I realized the credit card was charged). When I pressed him on this point, he admitted that "once the merchant accepts the order, they "couldn't" do anything anyways. I don't think this is correct (i.e. how many of us have accidentally sent the amazon order to the wrong location - wouldn't it be ludicrous to be charged for it even if we were never to receive the package?). If this is uberEATS policy, it is an attempt to profit at mistakes made by customers who are simply trying to order food. Clearly they need managers with common sense and I simply don't believe that they are incapable of "canceling" an order that's been accepted within 60 seconds. This is clearly a bad business model in the long run, and I hope loss of future business from me and anyone else I can tell about this is worth the $23.10 they charged me.