The delivery driver did not speak or read English so he could not find my house, even though I order 2+ times a week and never had an issue. The driver canceled my order and I was still charged. When I called customer support they refused to refund my money because it was more than 48 hours. I only waited that long because the charge was pending and I was wrong to think that Uber would do the right thing and not charge my card. I have removed the app and they have lost a loyal customer. Sad.
2 months ago
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