I’ve had repeated negative experiences with Uber Eats grocery orders in Toronto. In my last three orders, I received either missing, incorrect, or damaged items, including a torn bag of Aashirvaad aata. I reported the issue immediately, but Uber told me my account was “ineligible” for compensation — with no reason, no explanation, and no way to escalate. What’s even more frustrating is that I had recently loaded CAD 150 into Uber Cash. That money is now stuck, and I have no confidence placing future orders. If Uber has flagged my account as ineligible for customer support, why are they still allowing me to place orders — especially with prepaid funds? It feels deceptive and unfair. There was no warning, no notification, and no option to recover from a clearly faulty delivery. I no longer trust or want to use Uber Eats — or any Uber service. Their system offers no accountability, no transparency, and no customer protection. I’m posting this publicly to warn others: if something goes wrong with your order, you may be left on your own with no recourse and no access to your own funds.