I was charged £7.19 which was the price of my whole order for cancelling not even 2 minutes after placing it. I contacted Uber Eats support to explain the situation and even offered to provide screenshots. As a loyal, regular customer, I expected at least a fair explanation or a refund but I received neither. There was no clear warning in the app that I would be charged a cancellation fee, and support was completely unhelpful, dismissive and extremely slow. I'm extremely disappointed with how this was handled. Uber Eats needs to improve transparency and treat regular customers with more respect. They have a lost a loyal customer I shall order from their competitor from now on.