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Anonymous
The food was soggy and disgusting. The wrap was all broken and ripped apart because it was soggy. I’m absolutely disgusted at the service provided and the miss leading information provided from customer service at el jannah. I ordered at 9:45am I paid to be prioritied and then Eljannah cancelled my order at the time of estimated delivery time. I placed a new order and I also called customer service el jannah. The man told me that it got cancelled and I will still get charged. I will need to talk to uber about this. I was trying to tell him u can’t because they tell me I need to contact eljannah. He kept on repeating himself instead of listening to what I was saying. He disrespectfully hung up on me. It’s now 11:11 and I still haven’t received my Delivery. I haven’t just paid double for this order, I also just found out that the delivery driver has another stop before mine which means my food will come soggy. The customer service is horrific and I would like a full refund. I put a complain to eljannah they advised me again to contact uber customer support and haven’t heard back from anyone.
1 hour ago
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