I’m deeply disappointed with the lack of customer service and loyalty I experienced with Uber Eats. I used the app for the first time to order groceries because I wasn’t feeling well. I ordered 7 items, including eggs and a pineapple. When the order arrived, the eggs were placed in the same bag as the pineapple — they broke in transit, and raw egg was all over the pineapple. I immediately tried to contact customer service through the app, but no one responded. By the time I was finally able to speak with someone the next day (while at work), I hadn’t had a chance to take a photo. I told the representative I would send one as soon as I got home. Once I sent the photo after work, I was told that only the eggs could be refunded — not the pineapple. I explained that raw egg had spilled all over the pineapple, which is clearly a food safety issue (cross-contamination), and that I couldn’t use it either. Instead of listening, the rep repeated the same message and then ended the chat. To make matters worse, when I contacted Target they told me they’ve been receiving a lot of similar complaints about orders through Uber Eats. Is this really how Uber trains its customer service team? To dismiss genuine concerns, ignore food safety issues, and end conversations abruptly? I’m not just upset about the few dollars — I’m upset about the complete lack of empathy, accountability, and understanding. I expected better.