I recently had an absolutely appalling experience with Uber. A delivery driver hit my landlord’s parked car and fled the scene. They were fully aware that I was home and had witnessed it, yet still chose to leave. Despite this being a criminal offence in Canada under Section 320.16 of the Criminal Code ("Failure to Remain"), Uber has refused to provide any information or support. I have reported the incident by phone, through their in-app chat, and via their online form, but have received no meaningful response. They have not shared any information with me, with the police, or even with their own insurance provider. One support agent bizarrely referenced HIPAA laws as a reason for withholding information. We are in Canada, and this has nothing to do with healthcare. A simple search would show that this excuse is completely invalid and a clear sign of negligence. To make matters worse, Uber continues to block any follow-up, stating that I have an "open" case. However, every conversation is marked as resolved or archived in the app, with no way to escalate or continue the dialogue. What are they hiding? A criminal offence was committed, and Uber is actively standing in the way of justice. This is more than poor service. It is a failure of corporate responsibility and public safety. At this point, I am seriously considering whether a class-action lawsuit is the only way to ensure accountability.