I received a completely wrong order and reached out via the in-app help chat—only to be met with hours of delay and repeated automated responses. I replied asking what info was needed to resolve the issue, but just kept getting the same automated message over and over. After about four attempts, someone finally responded, only to say they couldn’t help. While waiting for a reply from Uber, I called the restaurant directly. They were polite, apologetic, and confirmed the order was wrong. They said they’d be happy to refund me but that it had to go through Uber, and advised I request the refund via the app. Even after I sent clear photo evidence of the incorrect items, Uber still refused to issue a refund. I suspect this might be because I’ve had price adjustments on previous orders—but that’s only because things have been consistently wrong. This isn’t the first time either. I previously received a raw, inedible item, sent photos as proof, and was again refused a refund. The help chat was ended with no resolution. I had considered cancelling Uber One after that incident, but gave them the benefit of the doubt. After this most recent experience, I’ve now cancelled for good. The app support is shockingly unhelpful, and there seems to be no accountability for repeated service failures. I use delivery services often, but this level of customer care is unacceptable. I would appreciate someone getting in touch with me to discuss as I am getting nowhere with the app support.