Anonymous
Uk bride Scam I want to share my experience of what has happened with Uk Bride and how they have scammed me out of £1198.80. Firstly they sent me emails offering a 3 month free trial. I will forward you a copy of the email and then they called me and said they have a database of 10’000 brides joining every month looking for suppliers. They said for free I would get access to a database of brides and all I had to do was pay an admin fee of £36. They have over 3000 5 star reviews on trust pilot. They get these reviews by putting posts on their Facebook group asking for reviews in return of going into a draw to win prizes. During my 3 month trial I got sent approximately 25 leads and not one person replied to me. I think these leads are fake as all the other companies who have been scammed are also saying the same thing. I was told someone would contact me at the end of the trial to see if I wanted to join, no one contacted me so I was shocked when I saw the payment of £1198.80 come out of my account this week. When I spoke with them no one mentioned that this service costs this amount of money per month. When I downloaded the invoice from them it says that the invoice at this amount is payable at this 50% discount for 14 days and after that, it doubles to £2397.60. I contacted them and they said I am tied into a one year contract with a one year cancellation notice period. When I signed a contract for the 3 month trial I only remember seeing one page and now and now they are sending 15+ pages. I contacted the citizens advice who replied with this…… Thank you for your enquiry to the Citizens Advice Consumer Service. We understand from your email that you were offered a 3 month trial from a trader however you signed up to a 12 month contract  you would like advice in regards to this. Your rights: Under common law, when you enter into a contract, you and the trader are bound by what was agreed during pre-contract discussions. This could be anything agreed verbally, in writing, or anything written in your terms and conditions. Any agreement which involves the buying and selling of goods/services is considered a contract. Please bear in mind that you do not always need to sign paperwork to be in a contract, as a verbal agreement is also legally considered a contract. We would advise you to thoroughly read through any terms and conditions the trader has given you, or conversations you had with the trader, when you were buying the services to see what they say about cancellations by the consumer/customer and refunds as a result of cancellation by the consumer/customer. If nothing related to your issue is included in the terms and conditions, or, the trader has failed to allow you to cancel and refund as agreed, you may be able to hold them in breach of contract. In general, companies are free to use whatever contractual terms and conditions they consider to be reasonable. However, these terms and conditions cannot be unfair. If a term of the agreement is considered unfair, you may not be bound by it. You have a right to challenge a contract term if you think it's unfair. Only a court can decide whether a term is unfair and whether or not you are bound by it. These terms may have been sent to you in an email, a message or by post. You would be considered bound by all terms and conditions, even if you did not read them. We would advise you to read through the terms and see if there is anything that can help you. Secondly, we would suggest you contact an organisation called Action Fraud; a police organisation who are set up specifically for reporting this type of issue. Your next steps: We advise that if the Trader does not have a complaints procedure you should try putting your complaint in writing by sending a recorded delivery letter, or email with the ‘read receipts’ on or using web chat and getting a copy of the chat transcript to the trader, quoting your legal rights and setting reasonable deadlines for a response and make sure to ask the trader if they are a member of or willing to use an Alternative dispute resolution.By putting your complaint in writing you can show that you have given the trader plenty of opportunities to offer a solution, and that you have offered mediation. If you still do not get a response please contact us again. As part of your complaint we would recommend you ask the trader to use an Alternative Dispute Resolution scheme (ADR). ADR schemes are independent bodies that offer services such as arbitration or mediation if your complaint is still unresolved after following the trader’s complaints process. What we'll do: We will refer the information you have provided to Trading Standards. Please note that this is for information purposes only, and they will only contact you if they need further information. Whilst this does not help you resolve your dispute, it gives Trading Standards vital intelligence on how a trader is conducting their business. If you would like to discuss this further please call us on 0808 223 1133 or reply to this email. I think anyone will agree paying £1200 a month for fake leads and being tied into this awful contract for a whole year is unfair. There is a Facebook support group “wedding industry inequities” for everyone who has been scammed by this awful company, in the group it says there is a court case in May 2024 against Uk Bride. STAY AWAY FROM THIS AWFUL COMPANY!
1 month ago
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