Ordered an item at the start of April, was told it would ship out mid May which i was more than happy to wait for as it was a treat to myself after a hard time. It’s now mid September, I am still awaiting and only ever get the same response saying that it will be shipped the middle of the following month … every month! Customer service is rubbish.. I had to follow up another order that got cancelled on me with no explanation whatsoever. I checked their website to see if it was possibly an oversells yet most sizes were still available. I have a feeling I used a discount code they didn’t want used on that item and just cancelled the order completely. When I chased it up they said they had a return and that I can purchase again if I want. No follow up unless you chase them for it! For a brand I have admired for so long and was so excited to make my first purchase, I feel incredibly let down. The service should be much higher especially for the cost of these “heirloom pieces”. After reading all these reviews I hope my item actually comes. It was a whack of a purchase. So disappointing.