What an experience, this started with a jacket that was sized incorrectly but they refused to refund and issued a credit note, with the credit I purchased a blouse, I waited months for this blouse and once it arrived it was also sized incorrectly ( for example, the sizing matched an XS on the website and I ordered a LARGE. The hem was also uneven and the quality was simply terrible ( given its $ 250+ price tag ) so again it was sent back and I was issued ANOTHER credit note. I had to take them to fair trading as this was only a snippet into the ongpong issues i had with this company but if i went through everything i would be typing all day! Unfortunately there's not a lot fair trading could do ( due to the terms and conditions) basically if it's faulty they won't refund you unless they run out of material etc etc and they can only educate them. They ( fair trading)advised to take it further ( legal aid ) but by this point I had lost my energy. Coming from a customer service background and managing clothing stores myself I am beyond mortified, the way i was treated, the lies and the condescending emails and the fact after SO many mistakes they refused to take accountability for any of it. I am gobsmacked in all honesty. Please please be warned. I am shocked they are affiliated with Spell as they are always amazing to deal with.