“Ordered a black silk and lace dress. Beautiful online but arrived months later with a huge amount of gold metallic foil type threads throughout making it primarily gold rather than black. Completely a different color than seen on their web site.
They finally answered my emails and said their online photos are exact and I was mistaken. Wish I could upload photos from this device so you could see the extreme difference between what was advertised and what was sold.
I shipped the dress back and they issued a store credit for $325.
Not wanting to try any more items with patterns or colors that could be misrepresented I ordered a basic brown leather coat ($535.). So now Im into CU for $535. and just have to hope they cannot advertise leather wrong.
BUYER BEWARE- they will lie, dispute everything you say despite sending proof, and act like everything is your fault. They take zero responsibility.
Wish I had read reviews before spending so much money with CU! Lesson learned. Now I just hope the leather is okay- whenever that may arrive. Probably wont arrive until September.”
“The sizing was completely wrong and the car is more like an extra large. Plus the items are just cheap looking. They are expensive and no refunds. This company sucks.”
“echoing what many others have said, this company is awful to deal with. the clothing typically looks very different in the photos than it does in person. they charge astronomical prices and use cheap fabric. once i ordered a pre-order item and after months passed, i reached out to them to ask about it. they just simply said they sold out of it. how do you sell out of a pre-order item? i asked if they could make me one since they supposedly design & sew everything in house & they made suspicious excuses. they weren’t even apologetic. returns are a nightmare. if you do pay the $50 to send back the item, you don’t even get a refund, they send you a store credit. & fun fact, the store credit expires after like a year & they won’t reissue it for you. they answer emails about 1/2 the time after days or weeks go by, but your issue likely won’t be resolved. the sizing runs insanely small too. there is just so much to dislike about this company. if you ever have an issue with an order or want to return an item, just go straight to your credit card company & see if you can get your money back bc chasing unicorns won’t lift a finger to help you.”
“I made a third purchase!
I forgot to pay via PayPal and then had a mini freak out when my parcel took more than two days. I only freaked out because all the previous comments put me on edge.
I ordered the Valley Song Silk & Lace slip dress on 2 May 2026 and received my parcel via DHL today (12 May 2026).
Item is as described. Bought an XL and it fits. Happy with the item and delivery. Whilst some of the prices are considered high, they are generally inline with other bohemian fashion that I purchase.
Third purchase, third success. However, I have only bought ready to ship items. It seems I’ve been lucky in my purchases given some of the feedback I’ve seen.”
“Bad practices like offering discounts "including sale items" but bumping the prices up to cover the "discount" That's just dishonest. Some clothes are nice but others poorly made. Prices have more than doubled in the last few years. Very disappointing 😔”
“Maybe I’m crazy but I got a sale email and I bought something from them again.
I did think, maybe the service etc was a fluke - a one time thing to suck me into making another purchase and I won’t be so lucky next time. BUT I was wrong.
I’m in South Australia, I ordered the Never My Love embroidered dress on Monday 27 April 2026 and I received it today 30 April 2026. Item as described and appears, and fits as per the size stated.
My item came via DHL from
Indonesia. I ordered via PayPal again.
I can’t complain about the item or the quick delivery service. Thanks”
“So I read all the reviews for this brand and website (multiple times) and most were bad (really bad). Definitely the type of reviews that say, stay away not worth it. I was completely unsure and was put off by the reviews for months and months, but then last week I thought, I’ll have a go. Maybe not the smartest move to make but I really like the bohemian fashion!
I bought the Til the Morning Comes silk blouse on 20 April 2026 via the website (reading the terms and conditions - noting no refund for sale items). I took a punt and I received it today (22 April 2026) from DHL. I’m in Australia. It looks like it came from Indonesia based on the tracking info provided. I paid by PayPal just in case something went terribly wrong.
The blouse is as described. I bought an XL as I was unsure of sizing and it is lovely. Silk, beautiful pattern, the sleeves might be a tad billowy but fits nicely. Pleasantly surprised by the product and delivery time.
Whilst this is my first experience, I’ve been really pleased. Thank you and just wanted to share with others who might be considering making a purchase.”
“I appreciate the team’s commitment to professionalism and clarity throughout the withdrawal process. Their organized approach and prompt responses ensured everything went smoothly.”
“I appreciate the team’s commitment to professionalism and clarity throughout the withdrawal process. Their organized approach and prompt responses ensured everything went smoothly.”
“The team managed my complaint efficiently and with great professionalism. Getting a full refund last week brought significant relief, and their commitment to customer satisfaction was clear from start to finish.”
“The team managed my complaint efficiently and with great professionalism. Getting a full refund last week brought significant relief, and their commitment to customer satisfaction was clear from start to finish.”
“This company is one of the best I have ever dealt with. I read so many negative reviews but being in business for myself I know how unjust that can sometimes be. While they do not refund, but that is told UP FRONT, they will bend every way possible to your satisfaction. I was contacted and asked what my measurements were and they asked me if I would like them to make me a new dress based on my measurements. They did and it fits me perfectly.
I cannot say enough good about this company and the people who work there.”
“I ordered two items from Chasing Unicorns. One item was returned and confirmed delivered, but I have not received the promised refund or store credit. The other item has not shipped, and despite multiple attempts to contact the owner, Sarah, I have received no response to emails since January 15, 2026.
This lack of communication is unprofessional and unacceptable. Customers should be able to expect timely responses regarding their orders and returns. I am filing complaints with consumer protection agencies because this behavior is unethical and demonstrates poor business practices.
I cannot recommend this shop until they take responsibility and resolve these issues.”
“I ordered a dress that was on sale, it was still over $180.00. The quality is so poor, it feels like something you would get from the dollar store. For the expense - this company is garbage! It's all marketing.... Not worth the price! The poor quality is why they don't allow comments on insta... everyone would openly complain.”
“The item I received does not match the photos or the description provided. None of the images show ties at the neck, yet the product I received has them. This detail significantly changes the look and fit of the item and should have been clearly disclosed.
Because this feature is not shown or mentioned, the product feels misrepresented. To make matters worse, refunds are not offered, even when the item differs from how it is presented.
This is a disappointing experience, and I would not recommend purchasing unless the photos, descriptions, and return policies are improved.”
“Absolute joke! Order arrived after the event I had bought it for, it was absolutely nothing as described on website. Cost me $20 to return to overseas warehouse and then the parcel is unclaimed and comes back! So out of pocket for both item and postage. Absolute dispicable service”
“This company is dreadful to deal with- no wonder they have no google reviews or reviews on their website they wouldn't get any more business- It has taken months for half of my order to arrive after pestered them multiple time to a lot of my emails they just refuse to respond- the dress that did arrive was nice but not the price I paid nice and definitely not silk- do yourself a Favour and just skip this brand- still waiting for the second half of my order after almost four months. Who knows if it will even come. I'm surprised now looking at all these reviews how they are still operating.”
“I have ordered the dress from Bali boutique and left the correct delivery address. They shipped the dress to a wrong address saying that the dress is shipped and delivered. Even when I showed them the address that I gave them which was completely different from the one that they shipped to and explained that I never received the dress asking to resend a new one to the correct address , they just ignored me and my 10 emails and messages that I sent . This is proper fraud and I will make sure to tell all my friends about it.”
“Absolutely ridiculous sizing, cheap fabric and the return process for refund is at your expense.....which would be ok if it didn't involve sending it back to their warehouse.....in China.....😡....totally misleading as the company claims they are in Melbourne.....do not buy anything from here”
