“Do not buy from this rubbish Chinese company
False advertising that they are Australian owned
Dress took over a month to arrive
Looks nothing like the pictures
Cheap horrible fabric
To return would cost me half what the dress is worth
Waste of money
Horrible quality”
“Do not recommend ordering from this site. Dress took four weeks to arrive, refused a refund. Came smaller than sizing, and colour was green and yellow when should have been green and white.
Buy from Australian companies you know and trust!! What a waste of $70!”
“WARNING ⚠️ DO NOT ORDER FROM THIS SITE.
They are not operating in Melbourne!!!! The clothing comes from China and takes weeks to arrive. Cheap nasty copies that are nothing like the photos. You will have to send back to China to try and get a refund costing more than the item. This site is complete false advertising. If I could give a zero I would.”
“I would never order from this company again. The dress I ordered was suppose to be cotton and it’s polyester and completely different style. Celina was the dress name.
I should have read the reviews.”
“If there was 0 stars I would put that! Do not order from this company pretending to be a boutique based in Melbourne! You get cheap copies from China that look nothing like what you have ordered! Wish I had read the reviews before I ordered. Don't be sucked in! I would like a refund but I'm not sending my order back to China, plus there is no receipt or order details! These people need to be stopped. Blatantly ripping off people!! Shame on them!!!!”
“Promised the goods get told a tracking number with Aust post that doesn’t exist !! Genetic replies to emails always the same name on email. Based in Melbourne ? It’s a lie”
“Wish l had of read the reviews before l brought from unicorn Melbourne…
if l want a refund ( which l do ) l have to send it back to their overseas warehouse..
l could have a 70% discount code to buy more rubbish ( but the code doesn’t work either )
This store should be closed down time for current affairs to step in
The options l received from them !
1. 70% Store Credit - Keep the products and receive 70% of your order value as store credit.
2. 30% Refund - Keep the products and receive a 30% cash refund.
3. 100% Refund - Return the items to our overseas warehouse at your
expense. Once we receive and inspect the items, we will process a full refund.
Please let us know which option you”
“My order was through Unicorn Melbourne but that is just one name they trade under.
Do NOT buy from this company! I waited for weeks for delivery and finally it came but nothing like the description advertised. Sizing was off, pants too small, top too large, and the fabric was dreadful. Shiny synthetic!!!!
Should have read other customers reviews before ordering. No returns address or invoice in the parcel. I want a full refund, but obviously it won't be easy.”
“If there was a 'no star' option I would choose that.
Postage is extremely slow and there's no communication between seller and customer.
Once the products arrived, it's easy to see that they are extremely cheaply made, of poor quality, and sold on for a massive profit.
I would advise you not to purchase from this company, unless you what to get ripped off!!”
“inferior product no labelling for sizing or cleaning instructions and no physical receipt, requested a refund and was told I had to send it back to China for them to approve it or I could chose one of three options.
a. 70% store credit and I can keep the products
b. 30% refund and I can keep the products
c. I00% refund but I have to return products to address in China at my expense.
People have to be made aware of this scam, because that's what it is. I will be posting on their website Insta and fb to advise people about this company.”
“BUYER BEWARE. Cheap Chinese knock offs. Garments are made from poor quality fabrics and have no maker labels. I paid AU$49.95 for a dress that Temu have same for around AU$15.”
“Extremely poor customer service. Extremely poor delivery time estimates. I have waited months & months for items with no updates from customer service.
I purchased a dress that arrived with extremely thin and see-through fabric which was not explained on the item page. It arrived months later than the website detailed.
I got a coupon and changed items which was not sent out yet and it had been over 2 months. Just completely fed up and wanted a refund and to shop elsewhere but the business refused to refund.”
“The dress I purchased said it was going to be shipped mid August. Two months later still no dress. They were not helpful when I contacted them saying it would arrive in a couple of weeks and still no dress. I then asked for a refund which they refused. So I put a put in a complaint to Afterpay, they were fantastic and refunded my money. Don’t buy from here!”
“Items arrive months late - poor customer service concidering the extremely high prices of these items. no refunds at all. i feel very very dissapointed with my experience.”
“Where do I start?
The clothes/photos are heavily filtered and so the colour is sooo different from the actual garment in real life and it's sooooo frustrating.
I ordered from them several years ago as I was a local and like to support local businesses. The customer service is a Joke! I really wanted a sold out blouse and CU said that I could buy the one the model Bee wore on the photo-shoot at a small discount and so I said yes! it had stains, it smelt like straight up mould ( no exaggeration) it was putrid! I contacted them and they were so rude and after they FINALLY agreed that I could send it back they refused to pay for the $30ish postage and of course they do not offer refunds . This was one of many issues I had with them so I stopped buying CU ( Like many other ladies I know).
So recently I gave them another go as I love some of their pieces and assumed that the customer service would now be good. It's NOT, it's just as bad!! Rude, dismissive, they LIED even though I had the evidence/proof. I ordered a black ,sheer silk blouse and received a blue NON SHEER blouse that was COMPLETELY different to the photos shown!!!!! after waiting MANY weeks for it and it was not the same I was so upset and contacted them immediately and they denied it all, said it was the same and made me pay once again for return postage only to receive a credit note and not a refund.
This is just a couple of examples, I've had several negative incidences with Chasing Unicorns. I can't believe they are still in business !!!!!!!!!!!”
“Beware of this dodgy business..
I ordered the Fly like an eagle blouse but what arrived was different to what they advertise.
They will not issue a refund and it will only cost me more to send back the item and then pick something else, although who knows what will arrive as they clearly have no problem misleading their customers.
The lace is completely different and the silk body is not a chiffon as advertised so it sits and hangs differently.
Buy at your own risk!
I have been trying to upload photos but am having trouble so will be posting them once I speak with reviews support..”
“WARNING...........Chasing Unicorns now have a policy, if they are forced to give you a full refund, they will ask you to repay the money to them even after Fair Trading, Paypal, and Afterpay, have made a decision to award in your favour. If you do not give her CU your credit card details or pay an invoice for zero product then you can not buy from them ever again as they cannot afford to do refunds NOTE: This is not my problem if you sell faulty false products. This will occur even years after your refund. It is highly illegal and been watched so do report it.........How and why should a business ask you to return the refund that was awarded to you and leave you out of pocket, the morals of this Sarah woman, her product is very hit and miss now so it did not concern me as there are so many other bands out there that make a similar product. "Byron Bay is such a small world everyone talks"”
“I would give no stars at all for their Customer service however you need to choose one. If you ordered from Chasing Unicorns and have revived your items that’s awesome! However, I’ve not been so lucky. Like so many I keep emailing asking where my item is only to get told it will ship by the end of the week. This has continued for weeks and the item still hasn’t been shipped. It was for a birthday gift and it’s pointless now. My experience has not been a good one.”
“A terrible company that need to be closed down. They are nothing short of thieves,I waited for a $300 shirt I ordered for 8 MONTHS!!!! Kept getting same a
BS answers from them. When it finally arrived it was very poor quality. This company is a joke !!!!!!!”
