“Purchased a pre order dress $390 in the start of October though the website said that the dresses would be ready in late September which we assumed they should have been ready for packing in October. Contacted them and they said it's just a guideline and that the it was now in the final stages and would be ready in early November but still nothing and it's now December.
They offered a store credit which if this is going to be the future experience would rather a full refund which I have requested and so now we wait again. Not a trust worthy company at all and not Australian based as the website states.”
“No delivery of items purchased after months of waiting and being told they were 'available' (over 600AUD!). I managed to receive a refund via Chargeback with my bank - so others should try this if having problems. FreeTrade NSW were unable to help as Chasing Unicorns just claimed the items were ready to send and so wouldn't offer a refund just a gift certificate. Definitely do not buy”
“Stay away!!! Whole company is a complete scam, karma will get them for sure - do yourself a favour and not support this awful culty business. Google what chasing unicorns means…
Very fitting for their business.”
“I had the same experience as do many others here. Months of waiting - still no delivery.
I went to my Bank and am grateful that they got me a refund.”
“Do not purchase this company commits fraud!!! They promise timeframes and do not deliver, they are rude and disgusting excuse for a business hiding behind what they call a “conscious” brand taking money from innocent people and taking months to deliver the item constantly lying about the delivery timeframe.
Item received is cheap and over 5 months late. I urge you to complain to PayPal and NSW Fairtrading to have this business shut down and your refund given!”
“Adding to the long list of identical reviews here but hoping it helps others. To echo, ordered a garment 5/02/23 and it’s is now 6 November. Same old excuses - artisanal product, shipping dates pushed back over and over, noncompliance with giving refunds. Thanks to advice on here I have lodged a complaint with fair trade. Dubious of the outcome but praying $520 has not gone down the drain. STAY AWAY!!!”
“Should be able to give the option of minus stars. More like chasing disappointment. Waited 8 months, different colour. Material looked cheaper than pictured item. Not happy and will never buy from them again. Sold item.”
“Chasing Unicorns the clothing label is run by the most abhorrent and disgusting human being/family I have ever had the misfortune of having dealt with. I urge everyone to please pout a complaint in the NSW Fair Trading and get this heinous, entitled witch shut down. It only takes 10 minutes to do and the more people who do this…the closer we get to justice. DO NOT EVER BUY FROM THIS STAIN OF A HUMAN!!!”
“I purchased a number of items off this company. The delivery was always delayed months and months after their estimated shipping date. The majority of the time the clothes were always poorly made, sewn incorrectly for the fabric so it would bunch or not true to size or the colours weren't what was shown on the website. Be warned those photos are highly manipulated! The final straw was when I spent $800 on a vintage dress. It was in unwearable condition the fabric so old and faded. Yes I know vintage is preloved but at $800 price point I'd expect it to be in immaculate condition not the tatty dress that turned up. I won't ever purchase from them again I felt so ripped off and upset.”
“Same here - I spent over $1,000 and am still waiting for delivery. They do at least respond to my emails - assuring me that my items will soon be on their way. Refunds are not given. I believe that we should band together as suggested by Natalie in message below & take up some sort of action. I’m sure this is not legal.
Wish I had found this review page before purchasing.”
“This company commits fraud!! Takes your money and says they will deliver within a certain month, many months later still nothing and even when delivered awful cheap quality! They refuse to give refunds even though they are In the wrong. The business should be shut down.”
“As everyone else has said, this company takes your money and then doesn’t deliver at all (and won’t provide a refund). They have blocked my requests for an update on Instagram. I am going to build a case against them given the volume of people affected. Please DM me at natalie_ingham if you want to be involved”
“Their business model is obvs to sell a product based on the sample, and then begin production AFTER receiving paid orders. So yeah it’s actually fraud. This means the wait times after ordering are often over 10 months, with no warning on the site. Emails have no response and all subsequent complaints are deleted from their fb page. I’ve seen hundreds of bad reviews through other independent Facebook pages. Buy it second hand but don’t give any more money to these scammers.”
“I would leave zero stars if I could.
I’ve waited 10 months for my order to arrive and finally requested a refund as I’ve run out of patience and no longer believe the ever-changing ETAs they send after you chase them.
Unfortunately, they are refusing to give my money back - any reputable brand would.
When I complained via Instagram (in addition to my unanswered emails), they blocked me. Absolutely appalling.
FRAUD – stay away!!!”
“oh my god. this company is the worst i have ever dealt with. i am still waiting on an item which i paid for 4.5 months ago and was due to be shipped in mid july. i am constantly chasing it up only to be given false hope that it will be shipped shortly. i have asked for a refund and been told that it is not possible, however have absolutely no desire whatsoever to deal with the company ever again through using a credit. so unprofessional and i honestly, i feel robbed. how can you take someones money and nearly 5 months later, still not produce the goods. i feel like reporting them to fair trading. steer clear.”
“Ordered an item at the start of April, was told it would ship out mid May which i was more than happy to wait for as it was a treat to myself after a hard time. It’s now mid September, I am still awaiting and only ever get the same response saying that it will be shipped the middle of the following month … every month! Customer service is rubbish.. I had to follow up another order that got cancelled on me with no explanation whatsoever. I checked their website to see if it was possibly an oversells yet most sizes were still available. I have a feeling I used a discount code they didn’t want used on that item and just cancelled the order completely. When I chased it up they said they had a return and that I can purchase again if I want. No follow up unless you chase them for it! For a brand I have admired for so long and was so excited to make my first purchase, I feel incredibly let down. The service should be much higher especially for the cost of these “heirloom pieces”. After reading all these reviews I hope my item actually comes. It was a whack of a purchase. So disappointing.”
“To all of those waiting for refunds. I really implore you guys to take it up with Fair Trade NSW. I did and the process was easy. I ended up getting a refund after I informed Chasing Unicorns that it was now with fairtrade. Mez is extremely passive aggressive and you won't get any help there. We all need to stick together to make sure this doesn't keep happening. If Fair Trade gets enough complaints hopefully the scam will end? It only takes about 10 minutes. You are COMPLETELY WITHIN YOUR RIGHTS to get a full refund due to the misleading description of delivery dates on their site. Fair trade explicitly states this. Please don't let them fool you with the green washing terms and conditions and credit notes - this is all bs. Don't keep emailing or harrassing - just hand it over to fair trade. Promise you - I got my refund quite quickly just by stating the facts and handing it over to fairtrade.”
“Same story as everyone below…. Ordered an item in MARCH.. delivery expected April.. it’s now September and I’m still waiting. Zero updates, I have to chase them over and over. Absolutely terrible customer service.”
“2 faulty garments and 6 months of back and forth without any resolution. The garments are poor quality and quite different to the pictures on the website when they arrive months later. Everytime is the same response that they can only offer a credit. In these circumstances refunds should absolutely be offered. I will not purchase from this label again and would like to warn others about the potential risks involved. A disappointing experience that has seen a switch to other more sustainable and reliable brands that offer much better value, quality, service and overall purchase satisfaction.”
“Horrific customer service as CHASING UNICORNS BYRON BAY. I purchased a dress which was faulty and had holes in it. After asking for a refund because the item is faulty and I didn't want anything else from them, I received an email saying they would not refund and sent me a gift card to use on something else. This company offers cheap unflattering clothing that they market as Sustainable ethical and Luxury. Their customer service is non-existent.”
