Peter Tong
I called to talk to one your representative before. I basically got a scolding by him when I asked about how I was looking for a 12au7 tube that sounded airy with great soundstage. He said each tube would sound different in each different piece of equipment and there is no way he could predict how it would sound. He could have been nice about it and said that tubes are hard thing to predict how they sound in my particular system and suggest reading the reviews from other reviewers to see how it sounded in their system. Even with that, to take it all with a massive grain of salt as tubes vary. Instead, he was pretty irate once I brought up a sound I wanted from the tubes. Considering I purchased my REL T9i subwoofer through you folks several months back, I thought I might get some nice advice from nice people. Obviously, this didn't happen for my preamp tubes. I ended up buying my preamp tubes, a pair of Northern Electric 12au7's through thetubestore.com. They were very nice and helpful by the way when I spoke with them. I'm buying these Tung Sol 12au7's through you ONLINE because it is convenient and your reputation. I'm not sure I want to speak with any of your staff anymore from my previous bad preamp tube experience.
7 months ago
Read Upscale Audio Reviews
Upscale Audio has a 4.87 average rating from 11,527 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial