Been with utility point for 4 years. Always paid on time. Recently moved on the 1st October and gave final reading on 3/10/20 . Was told it would be 10 days. After numerous phone calls and emails and it is now 13/11/20 and still nothing . On Monday this week I was told it would be escalated now it was out of the ten day time frame. We are now another 5 days down the road so another 5 weeks all together. It’s ridiculous , poor management and I would never ever advise anyone to ever go with utility point. I only wish I knew this before I did. Although my refund is not a huge amount £90.00 but to me it is as I am a single parent who needs this money for food.