Hi held 2 accounts for 2 of my different rental properties. Bith my accounts are in credit of more than £300 each leaving me in credit of £600. I had requested them several times to reduce the direct debit amount about 8 months ago... they objected my switch as they made an error with my bill and kept my account in debit or £300 later realising it to be in credit of £270. I have enough email proofs where they aren’t responding to any of my emails. Just ignoring them to delay refund of my monies. On 1st October when I spoke to someone they said they will be refunding £319 for my other account and no monies into my bank account. Later called them to follow up their offices are closed due to lockdown... all small rooms big businesses are working from home & providing customer service over the phone apart from this fraudulent company.. seems it’s going to go bust as there are maximum number of customers who have same issues. The article in guardian too says they do no reduce the direct debit amount no refund monies.. worst company ever... never received any referral monies too.. just a marketing tactics... bunch of fraudsters... do not opt for gas & electric services as they are definitely not cheapest and not good with customers monies. BEWARE OF ROBBERS & FRAUDSTERS