I switched to them via lookaftermybills and it is worst thing I have done. I have moved houses and put my old house on rent. I was told by them that as I as in contract and don't take them to new house, I will have to pay £30 per fuel so £60 in total. I then spoke to Greg at utilitypoint and setup everything and my switch date was confirmed as 6th November. I also told them that tenants move into my old house on 1st Nov and that I will happily pay uptill 31st October and give tenants a clean start. I was told to submit meter reads on 31st which I duly did. Since then I have been going around in circles with with an email from one of their team to say that they are going to increase the DD on that account as I am under paying and then next team telling me that I need to pay up dues and then another one telling me submit new meter reads. I am owed about £70 pounds as I was in credit but they are sitting on it. You cannot call them as Covid is taking pee, you will not get a reply to your email for at least 3 days and when it comes through, it will be a random reply from someone who hasn't got a clue. I have left my number for them to call me on number of occasions but they just like sitting behind keyboard and type at you. I am at the final tether before I take it official authorities and get rid of them completely as they have proven extra sh**te so far. Note: they will also try to get review flagged / removed.