I've been with utility point for just over 18 months. All started well until last winter when I got an email informing me of an increase to my direct debit. I didn't really think anything of it at the time as it was winter and I would probably use more energy. Fast forward to the end of summer and my direct debit just stayed the same. When I noticed I was over £230 in credit. I asked for a refund and the direct debit to be altered and they agreed. The direct debit is still more than my highest monthly use and 8 weeks on, no refund. Now they have stopped replying to my emails too. Almost the worst customer services I have ever had.