I have been waiting for my refund since 12th Nov 20 when I left these jokers. They said I would receive my refund in 10 days. Still nothing. I will get the ombudsman involved. Waste of space company. Not interested in replying to emails or calls. I have the same problem as others. No way to contact them. CS phones switched off, no response to emails. Live chat just does not do anything. I've switched supplier since 12th Nov and have a refund of £130 o/standing credit on my account. Last time I checked; you could not get corona from answering the phone/a email. Really poor.