This company is clearly going down the toilet. They switched our electricity only supply to Neon Reef on 5th Feb 21 - promised to refund credit balance to bank account in telephone call last week. After querying why they are still raising bills on UP account, they have today emailed to say the credit has been sent over to Neon Reef - IT’S NOT YOUR MONEY TO SEND!!!! Atrocious customer service, they don’t even acknowledge when a complaint is made. Will be escalating complaint to the Energy Ombudsman at 8 week point as they are keeping ££££££s of customer’s money (bad enough at any point, but during a pandemic when many people are struggling is horrendous). Just ridiculous the way they are treating people. Their directors should be locked up.