They can't process refunds as they have too many to do. I had been with Utility point for 12 months and was building up a large balance on my account. I asked for a refund (£300) and was told it would be 8 weeks! So I arranged to leave them & go to another supplier. Within minutes, I was telephoned and persuaded to stay and that they would process my refund - Still nothing. While it may be in their terms of business, this is causing me concern that they persuade you to stay and still keep holding on to your money. I called just now and was told nothing could be done to speed up the refund. I sad that I would take to social media to spread the word but that made no difference. I will not be staying with them next time -