Utility Point highlighted the DD payment agreed is not enough to cover usage. Agreed to increase several fold over, took action. To find a letter threatening debt collection agency, and to place me on a more expensive tariff. 1) Action was taken when issue highlighted, maybe earlier notification would have been more practical. 2) To threaten with debt collection agency when plan agreed and executed on is harsh. 3) If I was in dire straights, I would be placed on a more expensive plan...you cant afford it so we're going to charge you more for the same service! Shouldn't it be how can we help you, and the cheapest tariff is...