Absolutely terrible at issuing refunds. Now well over 20 days and still waiting to receive £180 back from them. Billed upto date and £270 in credit. We use around £35-40p.m (which we pay monthly) so that's plenty of credit left as additional. They had no problem saying they will refund it. They just don't do it. It has put me off UP for when I move house soon.
If this is your refund policy then you need to fix it pronto. It is totally unacceptable.
5 years ago
Utility Point gas and electricity suppliers. has a
2.1
average rating
from
282
reviews
