Prices were good, hence the one star. After six months they increased the direct debit even though the account was over £250 in credit. Promise to reduce it did not happen so I cancelled the DD and started the process of switching to another supplier. Supplied meter readings to new supplier and Utility Point on changeover date; new supplier acknowledged and set up account whereas Utility Point ignored the readings and carried on billing me using estimated readings. Fortunately, I have used up all my credit balance and actually owe them a small amount. I refuse to telephone and be kept waiting so I use email and receive auto-reply promising to get back to me in 3 to 5 days but they don't. I have had many different energy suppliers over the years but this is the only one ever to be a problem. If you are thinking of switching to Utility Point then DON'T!