Buyer beware. I was switched to this dreadful company by Flipper as flipper had indicated that they would be cheaper than my previous supplier. Was happy with them until they decided my usage had been underestimated by mistake and upped my direct debit TWICE, to more than my previous supplier British Gas -who according to Flipper were more expensive?! Whether underestimating is an issue or whether it’s out-right deceit, I’m still in the process of finding it as I'm the process of escalating to the ombudsman. At first after having provided a meter reading to get a final figure so i could leave them, I was told I had overpaid and I was owed £300 which I would be getting back in a few days, which I wasn’t surprised by as I had been paying more than what i paid British Gas. Half way through I had a call from the their collections department and was told that apparently the previous agentS (3 Separate agents, 3 separate emails In black black and whitel!!!) had made a mistake and actually I owed the Company £500! I then asked the agent to work out my usage over the period I was with them and tally up the costs and she failed and had to keep me on hold for 45min whilst she tried over and over again to arrive at a figure, only then to come back with a totally different figure to before - completely plucked out of thin air! I then I asked the agent to email how she’d arrived at the figure, she said she would and I’m still waiting...2 days later! I am bewildered that they’re been given a license to operate! In the same call I asked to lodge a subject access request to which I was met with “we’re an online company", which she seem to believe somehow excluded them to abiding by the same rules as everybody when it comes to customer data! It’s a company of rip off merchants, do not sign up to them! And if you have any issues with them, don’t be put off, escalate upwards! They cannot be allowed to run riot ripping off and turning the lives of their customers upside down and getting away with it. The ombudsman and watchdog need to be made aware. Don’t give them your cash, you’ll regret it. Beware!