I am £326 in credit but they will only give me £146 back as they hold a percentage back. I was told on 11/08/20 that it would take up to 28 days to be refunded. It is now day 29 and I haven’t been refunded. I have worked my ass off for years and they are holding MY money to ransom. I had to make 2 calls to ask why I hadn’t been contacted by the care team only to be told that they ‘understood’ and would ensure that I was contacted the following day. Still no response. If you are in credit don’t expect to get your money back without a fight. Thieves!!!!
4 years ago
Utility Point gas and electricity suppliers. has a
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