Appalling - DO NOT USE. Ordered a TV unit and sideboard. Called up on the day of delivery to see what time it would be due. Was told it had been cancelled as sideboard hadn't been sent to warehouse. No one told me! she didn't know why and kept telling me to just reorder. I can't be refunded because they need the item returned before issuing a credit. Nothing will be returned as they never sent it in the first place! Call center absolutely shocking and they can't grasp that nothing is being returned. They wont refund me. Tried emailing and writing but no joy as yet. She advised they are just a contracted call center so they can't help. no managers will speak to you and when I asked what I need to do she told me "I don't know i'm just a call centre". All issues must be put in writing! There should be a zero star option!