I have had poor communication from staff at very- I ordered a travel system which included a free car seat for that specific travel system, the oram came the car seat didn't. After phone calls and emails made by myself I just got a lot of mixed and misunderstood unapologetic messages from very customer service and they made me out to be a lier!!! It clearly stated on there website "free car seat with any cosatto 3-in1 giggle" then they told me I will get a car seat but it won't match the pram? Then they told me the car seat will be added to my balance, then when it arrives I need to phone to have the car seat taken off my balance, but upon checking my account it says the car seat was declined, so I'm not happy there not as good as there sister company little woods there customer services is awful-Very poor und untrustworthy and they don't follow through with what they tell you when they make the mistake very untrustworthy!!!!!!!!